What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

• A.Integrate with MindTouch.
• B.Create knowledge base articles in SAP Service Cloud.
• C.Configure the relevant question in scoping.
• D.Choose the correct SAP Jam group in the knowledge base configuration settings.

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Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.You can add custom fields in data sources and reports.
• B.You can access data base and check raw data in tables.
• C.You can save report views and make them available to users.
• D.You can use a console to write SQL statements.

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Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A.Prospect
• B.Delivery block
• C.Credit limit check
• D.Sales support block

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Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

• A.Do you want to support e-mail channels for corporate accounts?
• B.Do you want to support e-mail channels for groups?
• C.Do you want to enable internal memos for tickets?
• D.Do you want to enable agents to respond to tickets using an external e-mail client?

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Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

• A.Product
• B.Registered product
• C.Warranty
• D.Maintenance plan
• E.Text

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