True or False, Final reject actions in a workflow approval process can include actions such as email alerts.

• A.False
• B.True

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What can be reviewed using the process visualizer?

• A.Sales Processes
• B.Approval Processes
• C.Support Processes
• D.Workflow Rules

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What are different Types of Sharing Rules? (Choose all that apply.)

• A.Case Sharing Rules
• B.Lead Sharing Rules
• C.Solution Sharing Rules
• D.Campaign Sharing Rules
• E.Custom Object Sharing Rules

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Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch.

• A.True
• B.False

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Which is a capability of the new Service Cloud console?

• A.It provides data visibility by combining a list view and related records on one screen.
• B.It preserves the context of calls using primary tabs and subtabs.
• C.It allows agents to take notes in an interaction log while in a call.
• D.It allows access to data by opening each record in a new window.
• E.It allows agents to view key record information in the highlights panel.

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