Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

• A.Quick Action on Work Order to Create Opportunity
• B.Quick Action on Opportunity to Create Work Order
• C.Quick Action on Opportunity to Create Work Order Line Item
• D.Quick Action on Work Order Line Items to Create Opportunity

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Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

• A.Automatically change the status to Dispatched of all Service Appointments.
• B.Automatically Dispatch Service Appointments using Drip Feed.
• C.Automatically schedule unscheduled services to available Resources.
• D.Automatically run Optimization Background Job every hour.

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Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

• A.A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
• B.An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
• C.A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
• D.A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

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Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to trackthe price of the parts consumed?

• A.Use Products and Price Books to track the price.
• B.Use a custom object to model the Work Order pricing andprice.
• C.Use Assets and Products to track the price.
• D.Use Opportunity Line Items and Price Books to track the price.

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Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

• A.Configure customer preferences on the service resource record.
• B.Configure and add excluded and required required resource business objectives to scheduling policies.
• C.Configure resource preferences on the account or work order.
• D.Configure and add excluded and required resource work rules to scheduling policies.

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