Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

• A.One Service Territory with four Polygons
• B.Five Service Territories with fewer than 500 Service Appointments per day
• C.Three Service Territories with fewer than 50 resources
• D.Two Service Territories that split the Service Resources evenly

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At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

• A.Subtract one hour from the start and end times on the service territory.
• B.Change the time zone on the service territory member's user record to match the service territory's time zone.
• C.Add one hour to the start and end times on the service territory member's operating hours.
• D.Add one hour to the start and end times on the service territory.

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Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?

• A.Create a Resourcewith 20 hours available a day.
• B.Create 100 Service Appointments with Contractors as Required Resources.
• C.Create 5 Resources with 20 hours available a week.
• D.Create a Capacity-based Resource with 100 hours capacity a week.

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Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

• A.Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
• B.Create a custom text field to capture the customer's signature on Salesforce mobile app.
• C.Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
• D.Create an Approval Process from the Service Appointment for the customer's Authorization.

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in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers

• A.jobs need to be performed at the same site on the same day of the week.
• B.jobs require multiple stages of work performed by different resources.
• C.jobs require consecutive days of work and can span over weekends.
• D.Jobs can take longer than the available resources hours in a day.

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