What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

• A.Service Contracts and Service Levels.
• B.Service Objectives and WorkRules
• C.Service Levels and Work Rules
• D.Service Objectives and Work Types

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how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?

• A.Color code using Gantt palettes.
• B.Create a Gantt action to highlight.
• C.Use map report layers.
• D.Add the relevant field to the field set.

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Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

• A.Create a New Task linked to the Contact and assign to a Sales Rep.
• B.Create a custom Visualforce page to create a new Opportunity.
• C.Add a "Create Opportunity" Quick Action to the Work Order Line Item.
• D.Add an "Upsell" Quick Action to the Account that creates a new Work Order

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Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

• A.Add the Service Territory Location Related List on the Location page layout.
• B.Add the Service Territory Location Related List on the Service Territory page layout.
• C.Create the Service Territory Location as a Service Territory lookup field.
• D.Create the Service Territory Locationas a Location lookup field.

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Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

• A.A new entitlement process requires selecting entitlement process type.
• B.Milestone of the work orders can be configured in setup.
• C.An entitlement process must be applied to both cases and work order
• D.Milestones for the work orders can be set up from the metadata API
• E.A single milestone can be added to both case and work order entitlement processes.

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