Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

• A.Use Work Types to achieve pre-defined templates.
• B.Add the Work Order Quick Action on the Case.
• C.Add the Work Order QuickAction on the Account.
• D.Use Record Types to achieve pre-defined templates.

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Which three objects are associated with the work type?
Choose 3 answers

• A.Article
• B.Service appointment
• C.Skills
• D.Products
• E.Resource

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a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?

• A.Create a new service appointment with a different crew.
• B.Use the crew management tool to add service resources to the crew.
• C.Edit the service appointment and add a new service resource.
• D.Update the service crew on the service appointment's work type.

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To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

• A.Define a generation horizon of 14 days.
• B.Define a generation horizon of 20,160 minutes.
• C.Define a generation timeframe of 14 days.
• D.Configure Auto-generate Work Orders to True.

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When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?

• A.Add the resources as a required resource on the work order
• B.Add the resources as a required resource on the asset
• C.Add the resources as a required resource on the contact
• D.Add the resources as a required resource on the account

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