Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

• A.Increase training to Sales Representatives.
• B.Publish pre-release documentation on the Customer Community.
• C.Increase training to Field Service Technicians
• D.Publish training documentation in a closed chatter group.

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Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

• A.Customer Communities
• B.Partner Communities
• C.Customer Communities Plus
• D.Chatter Files Connect
• E.Chatter Customer Groups

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Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?

• A.Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
• B.Unchecked the collect service resources Geolocation history field in field service mobile settings
• C.Set the Geolocation update frequency field to zero for contractors
• D.Unchecked the geocoding field on the contractor's profile

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Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

• A.Create custom reports and reference the Parent Asset and Root Asset fields.
• B.Enable and customize the View Asset Hierarchy action.
• C.Use the Assets without Products report.
• D.Use standard reports and reference the Parent Asset and Root Asset fields.

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Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements

• A.Set frequency to 1 month; generation time frame 12; Check auto generate work orderc
• B.Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
• C.Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
• D.Set frequency to 1 month; generation time frame 0; Check auto generate work order

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