Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

• A.Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
• B.Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
• C.Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
• D.Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

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Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

• A.Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
• B.Utilize a custom Global Price Book and add all products as Price Book Entries.
• C.Create customer-specific Price Books and add all products as Price Book Entries.
• D.Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

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Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

• A.Work Order Line Items require a Case for the field technician to perform the work.
• B.Work Order Line Items require a Service Appointment for a field technician to perform the work.
• C.Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
• D.All Work Order Line items inherit the required Skills for the associated Asset.

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Service appointments in a "cannot complete" status may indicate thatan
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

• A.Define "cannot complete" as a pinned status for scheduling and optimization services.
• B.Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
• C.Define "cannot complete" as a pinned status for auto-dispatch services.
• D.Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

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Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

• A.Arrival Window End
• B.Scheduled End
• C.Scheduled Start
• D.Arrival Window Start

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