A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

• A.work order
• B.service appointment
• C.work types
• D.service report

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Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?

• A.Creating milestone trackers requires a custom lightning component.
• B.Creating entitlements for work orders requires a custom lightning component.
• C.Creating milestones for work orders requires an entitlement for case.
• D.Creating entitlements for cases and work orders must be separated.

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Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

• A.Update a field called "Repeat Call" on the initial Work Order.
• B.Create a new Work Order and relate it to the Customer.
• C.Create a new Work Order and relate it to the previous Work Order.
• D.Create new Work Order Line Items under the initial Work Order.

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Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

• A.Limit Status Transition based on Profile.
• B.Allow Status Transitions based on Role.
• C.Block Status Transitions using a Validation Rule.
• D.Configure Status Transitions based on Resource Type.

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Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

• A.Utilize Standard Global Service Price Book Entries.
• B.Utilize multiple country-specific Price Books.
• C.Utilize the standard Salesforce Price Book.
• D.Utilize country-specific Price Book Entries.

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