Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

• A.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
• B.Create the work skills using Setup. Manually assign the skills to Service Resources.
• C.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• D.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

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Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

• A.The Time Slots for Appointment Booking
• B.The Maintenance Plan for the Account
• C.When Service Resources are available for work
• D.TheDue Date of the Service Appointment

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Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

• A.F5L Dispatcher License
• B.FSL Agent License
• C.FSL Resource License
• D.FSL Admin License

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Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model

• A.Service resources will track van stock. Location will track time and customer sites
• B.Location will track van stock. Account will track consigned products
• C.Service resources will track van stock. Products consumed will track item at customer's site
• D.Location will track van stock and items at customer's site

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A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

• A.Set the existing Service Appointment status to In Progress; Create a new Work Order and ServiceAppointment for the follow-up trip.
• B.Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for thefollow-up trip.
• C.Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
• D.Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

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