Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7

• A.Field Service Lightning Standard Permissions
• B.Field Service Lightning Scheduling License
• C.Field Service Lightning Admin Permissions
• D.Field Service Lightning Mobile License

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What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers

• A.Agents view of upcoming service appointment
• B.Native customer signature capture
• C.Offline access to flow
• D.Customized navigation menu

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Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
What method of dispatching should a Consultant recommend implementing?

• A.Automatically run Optimization Background Job every hour.
• B.Automatically Dispatch Service Appointments using Drip Feed.
• C.Automatically change the status to Dispatched of all Service Appointments.
• D.Automatically schedule unscheduled services to available Resources.

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Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

• A.Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
• B.Create a Work Type to automatically create relevant line items for each Asset.
• C.Create a Work Order and Work Order Line Item for each Asset being serviced.
• D.Create a Work Type and Work Order for each Asset being serviced.

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Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

• A.Work Types
• B.Entitlements
• C.Work Order Record Types
• D.Entitlement Templates

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