Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

• A.Add additional page to End Section of report.
• B.Add additional dates in Date Section of report.
• C.Add additional filed to General Section of report.
• D.Add additional image to Detail Section of report.
• E.Add additional field to Address Section of report.

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Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

• A.Add the Service Territory Location Related List on the Location page layout.
• B.Create the Service Territory Location as a Location lookup field.
• C.Add the Service Territory Location Related List on the Service Territory page layout.
• D.Create the Service Territory Location as a Service Territory lookup field.

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universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers

• A.Salesforce mobile applications
• B.Salesforce browser-based applications
• C.Field service lightning mobile applications
• D.Custom mobile applications

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Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

• A.Parent/Child Work Orders
• B.Cases Only
• C.Cases and Work Orders
• D.Work Orders only

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Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

• A.Managing page layouts and validation rules can be done in Salesforce Lightning.
• B.Managing page layouts and milestone trackers can be done in salesforce1.
• C.Creating Entitlements for Work Orders requires Lightning to be enabled.
• D.Creating Entitlements for Cases and Work Orders must be separated.

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