Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same industry / number of users / region?

• A.Benchmarks
• B.Reporting
• C.Scheduled Reports
• D.Performance Analytics

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Which one of the following is the minimum role needed in order to delete a knowledge base?

• A.Nobody can delete a knowledge base
• B.admin
• C.knowledge admin
• D.knowledge manager

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Which of the following ways can be used to detect problems? (Choose all that apply.)

• A.Proactive problem detection
• B.Third-party integrations
• C.Bottom-up problem detection
• D.Reactive problem detection
• E.Top-down problem detection

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You should activate surveys because they are not activated for incidents, by default.

• A.True
• B.False

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Poorly managed and unplanned Changes often create high volumes of _________?

• A.Requests
• B.Problems
• C.Knowledge Articles
• D.Incidents

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