In the baseline platform configuration, the appropriate Workflow to be attached to a Change Request is determined based on _________ ?

• A.The workflow defined on the Change type record
• B.System properties
• C.Workflow conditions matching Change request field values
• D.The workflow field on the change request record

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A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?

• A.Create a joined report using the Accounts report type and the Opportunities report types.
• B.Create a tabular report using the Account report type and add a cross filter using Opportunities.
• C.Create a custom report type for Accounts without Opportunities.
• D.Create a summary report using the Accounts report type with a formula field for opportunity count.

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Which type of records use the default Variables Editor (formatter) to display Catalog Item Variables on a form?

• A.Requested Item records, Catalog Task record, and all Tasks created by Record Producers
• B.Any type of record created from Record Producers
• C.Tasks created from Record Producers, Requests, Requested Items
• D.Requested Item records, Catalog Task records, and Request records

Correct Answer: B

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What are the primary record types in configuration management?

• A.Business Service and Configuration Item (CI)
• B.Asset Item (AI) and Relationship Type
• C.Asset Item (AI) and Configuration Item (CI)
• D.Relationship Type and Configuration Item (CI)

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Which of the following tables does the change_request_metric database view join? (Choose all that apply.)

• A.change_task
• B.change_request
• C.task_sla
• D.metric_instance
• E.metric_definition

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