When does the CAB Date get auto-populated in the change request form?

• A.When state changes to Assess.
• B.CAB Date is never auto-populated. It should be set manually.
• C.When state changes to Authorize.
• D.When change is added to a CAB meeting agenda.

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True or False:
Users with the itil role can delete an Incident.

• A.True
• B.False

Correct Answer: B

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In which situation would an Order Guide be used?

• A.Items have a complex fulfillment process
• B.Administrators choose not to use Workflow
• C.Administrators prefer user-friendly forms qith questions and answers
• D.Multiple items are typically ordered together

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Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.

• A.True
• B.False

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Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

• A.The Feature field on the article must be set to true.
• B.A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
• C.A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
• D.The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.

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