When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?

• A.Use the getDisplayValue() method to retrieve the Label associated with the State field value
• B.Use the value of the choice option, such as 2 to refer to a State of In Progress
• C.If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant

Correct Answer: C

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A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?

• A.There are numerous DML operations in the trigger logic.
• B.A Process Builder is running that sends mass emails.
• C.The SOQL governor limits are being hit.
• D.A trigger is recursively invoked more than 16 times.

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Which table does the "Knowledge Base" table extend from?

• A.task
• B.None of the listed answers
• C.kb_knowledge_core
• D.kb_knowledge

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Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

• A.First Call Resolution field
• B.Metric
• C.Benchmark
• D.Business Rule

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Which one of the following is NOT included in foundation data?

• A.Groups
• B.Companies
• C.Assets
• D.Locations

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