The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

• A.Create a custom formula field on the account using the count() function to count the number of related contacts.
• B.Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.
• C.Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
• D.Create a roll-up summary field that counts the number of contacts and displays the count on the account.

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Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

• A.Key Performance Indicator (KPI)
• B.Metric
• C.Database view
• D.Audit

Correct Answer: B

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Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.

• A.State changes to Implement. Actual end is set when the State changes to Review.
• B.First Implementation Change Task is updated. Actual end is set when the final Implementation Change Task is Closed.
• C.State changes to Implement. Actual end is set when the State changes to Closed.
• D.State changes to Scheduled. Actual end is set when the State changes to Review.

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All catalog items within a catalog should follow the same fulfillment workflow.

• A.False
• B.True

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According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.

• A.False
• B.True

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