At his recent appraisal CD discussed his development needs with PQ, his line manager. In particular CD has said that he would like the opportunity to take on more responsibility. Which of the following job design techniques could PQ use to support CD's development?.

• A.Job enrichment
• B.Job enlargement
• C.Job significance
• D.Job rotation

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XY Company operates a flexible manufacturing system, manufacturing a single standard product. What is the disadvantage of this system if the organisation expands its product range?

• A.Fast response times
• B.The cost of enhanced flexibility
• C.The ability to change between jobs
• D.Small batches can be accommodated

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An effective induction programme will typically focus on which THREE of the following?

• A.Organisation structure, charts and reporting lines
• B.Hobbies and interests
• C.Personal health issues
• D.Family connections with the business
• E.Financial issues including salary payment dates and expense procedures
• F.Culture and values, including ethical issues

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An electrical goods company produces colourful brochures for customers.
Which element of the marketing mix does this represent?

• A.Product
• B.Price
• C.Packaging
• D.Physical evidence

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A duplication of support functions would exist under which of the following organisational structures?

• A.Project based
• B.Divisional
• C.Matrix
• D.Functional

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