A technician is working on a desktop computer that is not performing as expected. Program windows sometimes open and close without user intervention. Windows cannot check for OS updates, and some websites are not accessible. Which of the following tasks should the technician perform FIRST?

• A.Reset all the settings in the Internet Options.
• B.Roll back recent driver updates.
• C.Unplug the Ethernet cable.
• D.Replace the defective keyboard.

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Which of the following threats uses personalized information in an attempt at obtaining information?

• A.Whaling
• B.Impersonation
• C.Spear phishing
• D.Spoofing

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Which of the following security concepts can be overcome through soc al engineering? (Select TWO)

• A.Firewalls
• B.Email attachment filtering
• C.Port blocking
• D.Antivirus updates
• E.MAC filtering
• F.Strong passwords

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Joe, a user, is gelling replies to an email message he never sent Joe contacts the help desk to ask what he should do.
Which of the following should the help desk technician recommend FIRST to Joe?

• A.Change his password
• B.Delete the replies
• C.Notify his contacts that his account was compromised
• D.Forward the email to the technician.

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Ann, a user, is experiencing issues trying to decrypt email on a new mobile device. She is unable to access internal resources, but she can get to the Internet while connected to the WLAN. Ann can also decrypt email while using a desktop computer. A technician notices she has several authentication errors when connecting to the WLAN.
Which of the following is MOST likely causing the wireless issues?

• A.The email application is not working correctly.
• B.Ann is using an incorrect password.
• C.Ann's user account is disabled.
• D.There is an incorrect certificate on the mobile device.
• E.There is no wireless connectivity.

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