Which of the following operating systems has mandatory update installation built in?

• A.Windows 7
• B.Windows 10
• C.Windows 8
• D.Windows 8.1

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Which of the following authentication methods was designed to be used primarily for administration purposes, such as giving users access to manage switches and routers?

• A.Active Directory
• B.LDAP
• C.TACACS
• D.RADIUS

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Which of the following security principles help to prevent employees from changing files they are intended only to view?

• A.ACL
• B.MFA
• C.DLP
• D.MDM

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Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from field". Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware.
Which of the following should the technician check NEXT?

• A.POP3 errors
• B.DNS entries
• C.Hijacked email
• D.Hosts file

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Which of the following would MOST likely contain troubleshooting guides?

• A.Acceptable use policy
• B.Topology diagram
• C.Incident documentation
• D.Knowledge base

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