An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement. Which of the following should the technician do NEXT?

• A.Document the request and place the order
• B.Insist the worker accepts the standard desktop
• C.Create a risk analysis report for review
• D.Submit a change order for approval

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A user received a call from a bank to confirm a wire transfer; however, the user created no such request. While troubleshooting, a technician discovers there are rules on the user's account that are forwarding the emails to an external email address and deleting the emails from the bank.
This is an example of:

• A.hijacked email.
• B.spam email.
• C.browser pop-ups.
• D.invalid certificates.

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A Linux user reports that an application will not open and gives the error. Only one instance of the A root administrator logs on to the device and opens a application may run at one time.
terminal. Which of the following pairs of tools will be needed to ensure no other instances of the software are currently running?

• A.ps and kill
• B.cp and rm
• C.ls and chown
• D.pad and chmod
• E.sudo and vi

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A user updated an iOS smartphone and is now having issues connecting to the Internet. The phone shows 1x for signal strength while making calls. Which of the following are the MOST likely causes of these issues? (Choose two.)

• A.Application hang
• B.Slow performance
• C.No wireless connectivity
• D.Overheating
• E.Baseband
• F.Slow data speeds

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Which of the following types of security threats is used to attempt to learn a user's password?

• A.Spear phishing
• B.Zero day
• C.Spoofing
• D.Brute forcing

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