A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

• A.Roll back the OS update
• B.Perform a factory reset
• C.Update the PRL
• D.Force stop running applications
• E.Enable airplane mode
• F.Reset network settings
• G.Run application updates

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Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

• A.spoofing.
• B.zombie.
• C.phishing.
• D.whaling.

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An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

• A.Outdated antivirus
• B.MDM policies
• C.Inactive VPNs
• D.Untrusted software

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While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?

• A.Install to a DVD-RW
• B.Install to a secondary internal HDD
• C.Install to a network drive
• D.Install to a USB drive

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Which of the following types of social engineering attacks can be prevented by the destruction of documents with personal or sensitive information?

• A.Phishing
• B.Shoulder surfing
• C.Dumpster diving
• D.Tailgating

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