A client requests a half-day course on a software application from an instructor. The instructor has laptops available for rent, but the client is not interested in paying the cost. Which of the following is the BEST method to handle this situation?

• A.Instruct the client that the course can only be run with the laptop rental fee.
• B.Bring one laptop and a projector to display presentations and demonstrations.
• C.Increase the price of the class and say the laptop usage is free.
• D.Explain the best return on investment (ROI) will be realized by hands-on training.

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A learner is having difficulty completing a particular lab exercise. Which of the following can the instructor do FIRST to help the learner complete the exercise?

• A.Ask the learner why they are having so much trouble with the lab.
• B.Verify the learner's steps; guide the learner through the next uncompleted steps by using encouraging words.
• C.Ask the learner to watch as the instructor completes the exercise first, and then reset the exercise so the learner can complete it.
• D.Quickly create a task list on a whiteboard providing more clear step-by-step instructions for the whole class to use.

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After completing a block of instruction, several learners have questions on how the material would apply to their situation. Which of the following could the instructor do to show the students the relevance of the material? (Select TWO).

• A.Move on to new material as there is a lot more to cover
• B.Review the content again
• C.Explain that it will become clear later
• D.Solicit the class for relevant stories
• E.Relay anecdotes illustrating the use of the material

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Which of the following should a virtual trainer do to build a personal connection between the students in the class?

• A.Add the students to the trainer's personal social networks.
• B.Use jokes to build a personal connection to the learners.
• C.Have students post a photo or avatar to represent themselves.
• D.Post evaluation scores to encourage competition.

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Which of the following methods encourages learners to resolve their own inquiries?

• A.Hypothetical questions
• B.Guiding questions
• C.Direct questions
• D.Closed questions

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