The communications technology being applied in a project was tested in simulated environments but never in actual projects. This lack of experience with the technology must be addressed in detail. Which of the following strategies should be used in the project's planning process?
Correct Answer: C
Section: Planning
Question 407
Two key team members suggest different options to prevent time overruns and delays. There is a conflict between these two team members because of their divergent views. What should the project manager do next?
Correct Answer: A
According to the PMBOK Guide, the project manager should use appropriate conflict resolution techniques to manage conflicts among project stakeholders. One of the techniques is collaborating/problem-solving, which involves finding a mutually beneficial solution that satisfies all parties. This technique requires a high level of trust and cooperation, and may involve a face-to-face meeting to discuss the issues and options. The other options are either too passive, too formal, or too premature for resolving the conflict. References: PMBOK Guide, 7th edition, page 157-158, section 8.3.2.2.
Question 408
All project team members refer to the project manager for various decisions. This causes delays for some tasks, as the project manager is usually preoccupied in meetings throughout the day. What should the project manager do to prevent these delays?
Correct Answer: D
Delegating decision-making authority to team members can help alleviate delays caused by the project manager's unavailability due to meetings or other commitments. This approach empowers team members to make decisions on certain tasks without waiting for the project manager, thus maintaining project momentum and efficiency. Effective delegation involves assigning the right tasks to the right people and providing them with the necessary authority and responsibility to complete those tasks12. : "Delegation and sharing of authority by the project manager" from the Project Management Institute1. PMBOK Guide's discussion on group decision-making processes and the importance of delegation within project teams2.
Question 409
A project team is transitioning from a predictive to an agile approach. The project manager is trying to minimize the support issues that the product has had in production. One particular pain point is the transition to operations, where the issues usually arise. What should the project manager do to improve this scenario?
Correct Answer: D
Question 410
A business transformation project has a four-phase delivery plan. The project team has successfully delivered one phase of the project.To further enhance team performance and empower team members, which two actions should the project manager take? (Choose 2)
Correct Answer: B,E
Explanation According to the PMBOK Guide, a project manager should empower team members and stakeholders to enhance their engagement, commitment, and performance on the project1. Empowerment means giving team members and stakeholders the authority, autonomy, and resources to make decisions and take actions that are aligned with the project objectives and scope2. Empowerment also means supporting team members and stakeholders to develop their skills, knowledge, and confidence to perform their roles and responsibilities effectively3. In this scenario, the project manager is managing a business transformation project that has a four-phase delivery plan. The project team has successfully delivered one phase ofthe project. To further enhance team performance and empower team members, the project manager should take the following two actions: Support team members to make decisions in their areas of strength. This means encouraging team members to use their expertise, experience, and judgment to make informed and appropriate decisions that will benefit the project. This also means trusting team members to handle the consequences and risks of their decisions, and providing them with feedback and recognition for their achievements. Supporting team members to make decisions in their areas of strength can increase their motivation, ownership, and accountability for the project outcomes4. Organize and assign team members to tasks where they have strengths. This means identifying and leveraging the strengths, talents, and preferences of each team member, and assigning them to tasks that match their capabilities and interests. This also means providing team members with opportunities to learn, grow, and excel in their areas of strength, and helping them overcome their weaknesses and challenges. Organizing and assigning team members to tasks where they have strengths can enhance their productivity, quality, and satisfaction on the project5. The project manager should not encourage team members to cross-check decisions with the project manager, as this may undermine their empowerment and confidence. The project manager should not allow team members to make limited decisions, as this may restrict their creativity and innovation. The project manager should not vet all of the decisions before execution, as this may create bottlenecks and delays in the project. References: 1: PMBOK Guide, 6th edition, page 513. 2: How to Empower Your Team 3: How To Empower Team In Your Workplace 4: Motivation : How to Increase Project Team Performance 5: 1.4. Empower team members and stakeholders
