You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the following activities can you perform after the integration? There are 2 correct answers to this question.

• A.Create and access contacts
• B.Create opportunities
• C.Synchronize and exchange appointments
• D.Synchronize and exchange leads

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Which characteristics apply to the SAP customer factsheet? Note: There are 2 correct Answers to this question.

• A.A VPN connection is required.
• B.Data is displayed in PDF format.
• C.Connection with the Web service in SAP ERP or SAP CRM is invoked.
• D.Editing can be performed directly in the factsheet.

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What activities do you perform in the Administrator work center to enable a new social media channel? There are 3 correct answers to this question.

• A.Set up access to your social media account.
• B.Select the social media channel service level.
• C.Select the channel type.
• D.Define the ticket priority with the social media channel provider.
• E.Create and schedule a social media import run.

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Which of the following business objects can be used in a default approval process? Note: There are 2 correct Answers to this question.

• A.Ticket
• B.Visit
• C.Sales quote
• D.Appointment

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What account attributes can be used to define rules and calculate territory assignment on an account? Note: There are 2 correct Answers to this question.

• A.Competitors
• B.ABC Classification
• C.Product
• D.ERP Sales Area

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