When a lead comes in from APAC it needs to be assigned to an external partner if the manager approves. Also external partner needs to be notified that lead has been assigned to him.
Assignment rule, workflow rule

• A.Assignment rule, approval process
• B.Assignment rule, workflow rule, approval process
• C.Assignment rule, workflow rule
• D.Assignment rule, auto-response rule, workflow rule

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Sales Management wants to enforce a process in which name of an Account is always included in the name of the opportunity. How can automation be used to help meet this requirement?

• A.Write a criteria based workflow rule that updates the opportunity name concatenated with the account name
• B.Use an approval process that routes newly created opportunities to management for data quality review
• C.Write a validation rule that updates the opportunity name with the account name using a cross object formula
• D.Use an Apex trigger on account object that adds the account name to the opportunity name

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Which of the following data enrichment options is available to a system administrator through the Social Accounts, Contacts, and Leads feature?

• A.Use the Company's salesforce Facebook account
• B.Use Twitter to view recent tweets posted by a contact
• C.Use Linkedln to import educational background
• D.Use Facebook to import educational background

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Which three actions can occur when an administrators clicks "save" after making a number of changes to Knowledge data categories in a category group and changing their position in the hierarchy? Choose three.

• A.The contents of category drop-down menu change
• B.The history of article usage is reset to zero utilization
• C.Users are temporarily locked out of the ability to access articles
• D.The articles and questions visible to users change
• E.Users may temporarily experience performance issues when searching for articles

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The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

• A.Matrix reports on a dashboard
• B.Dynamic dashboard
• C.Dashboard Filter
• D.Joined reports on a dashboard

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