Noah wants a report that shows how many cases and closures for all of his subordinates at 6PM each day. How can you configure this?

• A.Use a dynamic dashboard for all subordinates
• B.Use a single dashboard with an Analytic Snapshot
• C.Use a dynamic dashboard and specify each individual
• D.Use a single dashboard and apply cross filters

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Which two options are allowed with Territory Management and the territory hierarchy, but NOT with the standard Role Hierarchy? Choose 2 answers

• A.Allow visibility into direct reports' records for management.
• B.Allow multiple forecasts for each user.
• C.Grant access to records regardless of ownership.
• D.Grant access to related records based on account sharing.

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the vp of sales noticed that sales representatives are extending their close dates to the future on their opportunities.
how can the sales managers determine how many times close dates are being changed? choose 2

• A.have a developer create an apex trigger to update a count field when a change to the close date field has been made.
• B.Add a formula field on the page layout of the opportunity with the default value set to PRIORVALUE(close date).
• C.use workflow to update a count field when the close date field has changed using the criteria ISCHANGED(closedate).
• D.use workflow to update a count field when the close date fieldhas changed using the criteria closedate> PRIORVALUE(closedate)

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The support managers want a way to identify other cases that require similar skills or help articles. This will allow them to easily determine appropriate support agents that can assist with reoccurring customer issued.
Which two of object relationship should help accomplish this?

• A.Hierarchical Relationship
• B.indirect Relationship
• C.Master-Detail Relationship
• D.Self-Relationship

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A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.
What should an administrator do to troubleshoot this issue?

• A.Run a report of all opportunities to identify other possible duplicates.
• B.Check the user profile permissions on the Opportunity object to see if they have permission to delete.
• C.Change the user's profile to System Administrator so they have full permissions to delete object records.
• D.Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.

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