How can an administrator ensure article managers use specified values for custom article fields?

• A.Create different article types for different requirements
• B.Create a formula field on the article
• C.Require a field on the page layout
• D.Use field dependencies on article types

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There is one field on Custom Object and users have entered lots of values. Now System Admin wants to create a report and categories values present in that field. How to achieve this ?

• A.Bucket Field
• B.Custom Summary Formula Field
• C.Conditional Highlighting
• D.Use Cross Filter

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A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

• A.Modify existing content packs.
• B.All content Packs will be deleted.
• C.Edit description and title of existing content packs
• D.hindi ko alam

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What should an administrator consider when moving approval processes using a change set? * (1 Point)

• A.The unique name of the approval process is NOT allowed to be changed once deployed in the target organization
• B.Custom fields on standard objects will need to be manually added in the target organization.
• C.Change sets do NOT include the approval and rejection actions from the source organization
• D.Change sets do NOT include the order of active approval processes from the source organization

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How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

• A.Use Auto--response rules & Queues
• B.Enable case routing for agents
• C.Use Assignment rules & Queues
• D.Create a workflow rule to assign users the correct case

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