Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?

• A.Customize Application
• B.Manage Milestones
• C.Customize Entitlements
• D.Manage Entitlements

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Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What is true about the user's ability to edit product support cases?

• A.The user will not be able to edit product support cases
• B.The user will Only be able to edit cases manually shared with them
• C.The user will only be able to edit the cases that they created
• D.The user will be able to edit product support cases

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Which deployment tool can be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers

• A.Data Loader
• B.Change sets
• C.Force.com IDE
• D.Force.com Migration Tool

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When can a user become an owner of a record without being a record creator?
Choose 2 answers.

• A.If the record is in a queue
• B.If person is above the owner of the record in role hierarchy
• C.If he is already a record owner
• D.if someone shares the record to the record owner

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Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

• A.Update the manager's profile to include edit access to the Case object.
• B.Create a public group with read/write for cases and Accounts.
• C.Set the Organization-Wide Default to public read/write for cases and Accounts.
• D.Assign the manager a permission set with edit access to the Case object.

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