Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A.Community
• B.Knowledge Base
• C.Open An Incident
• D.Service Catalog

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From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

• A.Asset
• B.Product

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Match the business rule to its function in the Self-Service Portal.
Hot Area:

Correct Answer:

Explanation

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Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

• A.B2B
• B.B2C

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What is the purpose of a Catalog Item variable?

• A.Allows the customer or consumer to qualify their answer
• B.Opens a chat session with customer support
• C.Provides hint to the user on the field
• D.Allows the customer to ask a question

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