Articles can provide the following: (Choose three.)

• A.Document current and known issues
• B.Provide answers and responses to common issues or questions
• C.Information about customer's service contract
• D.Share product information

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Which one is NOT a dependency for the Customer Service Plugin?

• A.Skills Management
• B.Communities
• C.Openframe
• D.Task Activities

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Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

• A.Manage requests on behalf of customer service agents
• B.Create cases on behalf of customers
• C.Manage major incident communication on behalf of a customer service manager
• D.Create requests on behalf of customers
• E.Manage cases on behalf of customer service agents

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Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

• A.True
• B.False

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What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

• A.Misconfigured
• B.Selecting none of the groups
• C.Selecting all the groups
• D.Missing configuration

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