What one of the following is optional when creating a Catalog workflow?

• A.Managing workflow versions
• B.Publishing the workflow
• C.Approving the workflow
• D.Defining workflow activities

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The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

• A.Web
• B.Social
• C.Chat
• D.Email

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Entitlements specify the level of service provided to customers.

• A.False
• B.True

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Which of the following roles cannot update a consumer's record?

• A.sn_customerservice_agent
• B.sn_customerservice_manager
• C.sn_customerservice.consumer_agent
• D.admin

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In the Customer Service Management space, what does the term asset management mean?

• A.Tables in the Asset application
• B.Financial, contractual and inventory information of assets
• C.A set of business activities and processes used to track assets
• D.Tracking products or services customers are using

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