If only one user reports a content for moderation, the content will be hidden.

• A.False
• B.True

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Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :

• A.Respond to questions
• B.Create a record, such as an incident or a case
• C.Escalate the chat to virtual agent
• D.Escalate the chat to another agent

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Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

• A.Manage requests
• B.Execute assigned tasks
• C.Close work orders
• D.Manage cases
• E.Manage assets

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What should be part of the pre-engagement collateral?

• A.Frequently Asked Questions (FAQ)
• B.Scoping Guide
• C.Customer Service roles template
• D.Stock Keeping Unit (SKU) and pricing sheet

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What is the purpose of a Catalog Item variable?

• A.Allows the customer to ask a question
• B.Provides hint to the user on the field
• C.Opens a chat session with customer support
• D.Allows the customer or consumer to qualify their answer

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