Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A.Service Catalog
• B.Community
• C.Open An Incident
• D.Knowledge Base

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What is required to enable the Follow the sun field on the Customer Service Case form?

• A.Nothing, it is a standard field
• B.The value property on the form must be set to true
• C.The plugin 'com.snc.csm_time_recording' needs to be activated
• D.The value property on the form must be set to true and the field added to the case form

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True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :

• A.False
• B.True

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ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

• A.Consumer
• B.Not supported
• C.Personnel File
• D.Account
• E.Social Profile

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Matching rules enhance assignment capability by ____________________.

• A.Providing dynamic matching of cases to groups or individuals
• B.Matching best agent by skill
• C.Matching best agent by availability
• D.Determining if account is a customer or partner

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