Question 31
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
Question 32
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Question 33
_____________________ is a role for agents who assists consumers with questions, issues, and problems.
This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :
Question 34
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
Question 35
Which of the following are channels? (Choose two.)