Which of the following would be a useful KPI to highlight increasing recruitment costs?

• A.Ratio of employee costs to turnover
• B.Training spend per employee.
• C.Reportable health and safety incidents.
• D.Employee retention rate.

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Which THREE of the following areas would be improved by an organisation using a Customer Relationship Management (CRM) system?

• A.Inventory management
• B.Customer service
• C.Sales
• D.Budgeting
• E.Marketing
• F.Operations

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Which of the following is a feature associated with personnel management rather than the more modern concept of human resource management?

• A.Employees are seen as assets
• B.There is an emphasis on facilitation
• C.Employees are motivated by consent
• D.The line manager's role is seen as transactional

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When using an integrated reporting approach a supermarket will include which THREE of the following in the organisation's annual financial statements?

• A.Statement of financial position
• B.Statement of risks facing the organisation
• C.Statement of remuneration of all employees
• D.Statement of cash flows
• E.Statement of the number accidents occurring

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Human Resource Management (HRM) and Personnel are different.
Which of the following is NOT a characteristic of Human Resource Management (HRM)?

• A.HRM views employees as assets.
• B.HRM relies on a modern, transactional approach.
• C.HRM focuses on facilitation rather than negotiation.
• D.HRM addresses both operational and strategic matters.

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