What are three steps in a chat process flow? (Choose three.)

• A.The agent selects chat in the gadget.
• B.The application server checks Chat EP configuration.
• C.The application server displays the chat to the agent with a notification.
• D.The customer initiates a chat and hits Chat Entry Point (EP).
• E.EAAS notifies EAMS of DO_THIS_WITH_TASK.
• F.EAAS Instances sends NEW_TASK message to MR PIM.

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Which LDAP URL allows configuration in the properties pane under SSO configuration?

• A.Ldap://idap_server:443
• B.Ldap://idap_server:80
• C.Ldap://idap_server:3268
• D.Ldap://idap_server:3269

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Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

• A.Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
• B.Single-mode authentication must be enabled on the ECE Reporting server.
• C.Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
• D.Mixed mode authentication must be enabled on the ECE Reporting server.
• E.Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
• F.Mixed mode authentication must be enabled on the CUIC publisher.

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What is the default frequency value of ECE Monitors notification?

• A.30 seconds
• B.90 minutes
• C.30 minutes
• D.60 minutes
• E.60 seconds
• F.120 seconds

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How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

• A.60 minutes
• B.24 hours
• C.240 minutes
• D.120 minutes

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