When does the workflow assignment service publish a message to the application server?
Correct Answer: B
Question 32
How is the ECC variable created for chat, inbound and outbound email activities?
Correct Answer: C
ECC (Engagement Cloud Connector) variables are used to store information about a specific engagement activity, such as a chat, inbound email, or outbound email. The ECC variable for an activity would be created using the user's ECE (Engagement Cloud Engine) and the activity's ID, such as "User.ece.activity.id". It would be used to connect and retrieve the information of that specific engagement activity.
Question 33
Where is the Script selector in CCE mapped in ECE?
Correct Answer: D
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
Question 34
Which two types of data does a file server store? (Choose two.)
Correct Answer: A,D
Reference: A file server is a computer or device that stores and manages files, allowing multiple users and devices to access the files over a network. 1. Application files: file servers typically store application files, which are files that are used by software programs. These files can include executable files, DLLs, configuration files, and other types of files that are needed to run the software. 2. System files: file servers also store system files, which are files that are used by the operating system. These files include system libraries, drivers, and other types of files that are required for the operating system to function properly. Microsoft: What is a File Server? Oracle: File Server Cisco: File Server File servers can also store other types of files such as user documents, media files, and other types of files, but the above mentioned files are some of the examples that are commonly stored in file servers.
Question 35
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
Correct Answer: C
Queue permissions are automatically assigned and cannot be changed when picking, pulling, and transferring activities in Cisco Unified Contact Center Enterprise (UCCE) and Cisco Emergency Responder (CER) based on the partition to which the queue belongs. Reference: Cisco UCCE Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-administration-guide_chapter_01000.html Cisco CER Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/emergency/cer/11_5/english/administration/guide/CER_AG_11_5/CER_AG_11_5_chapter_01.html
