Which partition level settings are needed to configure email?

• A.Default SMTP server settings, Alarm service delay, Auto response number
• B.Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time
• C.Default SMTP server settings, Auto response time, Personalized activity assignment
• D.Alarm service delay, Auto response time, Auto response number

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Which User objects in Enterprise Chat and Email are mapped in UCCE?

• A.Agent, Supervisor
• B.Agent
• C.Supervisor, Administrator
• D.Agent, Supervisor, Administrator

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What are three steps in a chat process flow? (Choose three.)

• A.The agent selects chat in the gadget.
• B.EAAS Instances sends NEW_TASK message to MR PIM.
• C.The customer initiates a chat and hits Chat Entry Point (EP).
• D.EAAS notifies EAMS of DO_THIS_WITH_TASK.
• E.The application server checks Chat EP configuration.
• F.The application server displays the chat to the agent with a notification.

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Which items must be configured before agents can reply to emails from customers?

• A.Inbound workflows, Outbound workflows, Users, Email aliases
• B.Email aliases, Inbound workflows, Users, Queues
• C.Inbound workflows, Outbound workflows, Queues, DN
• D.Inbound workflows, Outbound workflows, Email aliases, Users, Queues

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Which process scans content and applies regular expressions to mask the sensitive information?

• A.Data scanning
• B.Data masking
• C.Data filtering
• D.Data leak prevention

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