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Cisco Certification
500-445 Exam
Cisco.500-445.v2023-02-22.q40 Dumps

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Question 16

Where is the Script selector in CCE mapped in ECE?

A.Workflow
B.Queue
C.Call Type
D.Dialed Number

Correct Answer: D

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Question 17

How do chat entry points behave?

A.Multiple help links on a website can point to the same entry point.
B.Each help link on a website can point to the same entry point.
C.Each help link on a website must point to a separate entry point.
D.Each help link on a website can point to multiple entry points.

Correct Answer: B

A chat entry point is a page or link that customers can use to access the chat service. Help links on websites can be configured to point to the same entry point, so customers will see the same interface regardless of which link they use to access the service. This makes it easier for customers to find the help they need, as all the help links will point them to the same entry point.

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Question 18

What must be registered to receive chat messages while registering the application for chat API integration?

A.Webhooks callback URL
B.Integrator
C.Conversation ID
D.Bearer token

Correct Answer: A

To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.

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Question 19

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A.Business hours
B.Administrative script
C.Business calendars
D.Time of day

Correct Answer: C

Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.

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Question 20

Which mode must be used for Always On Availability Group clustering?

A.Directory Connection
B.SQL Authentication
C.Mixed mode
D.Windows Authentication

Correct Answer: D

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