What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

• A.20 KB
• B.30 KB
• C.40 KB
• D.50 KB

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What is the formula for a standardized agent count for email?

• A.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
• B.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
• C.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
• D.Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

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Which process scans content and applies regular expressions to mask the sensitive information?

• A.Data leak prevention
• B.Data masking
• C.Data filtering
• D.Data scanning

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What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

• A.Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
• B.SS0 allows administrators to check the status of agent and supervisor performance.
• C.SS0 is not enabled by default; configuration is necessary.
• D.SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
• E.Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

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What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

• A.Know the ECE version and Engineer Specials installed.
• B.Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
• C.Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
• D.Upgrade to the latest Engineer Special.
• E.Collect all ECE services logs.
• F.Restart the ECE servers.
• G.Understand the customer's intent for the flow of emails and chats.

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