What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

• A.50 KB
• B.20 KB
• C.40 KB
• D.30 KB

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Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

• A.ECE should be integrated with PCCE and the SPOG.
• B.CCE scripting for chat and email needs to be configured before configuring ECE SSO.
• C.SS0 is enabled by default; no configuration is necessary.
• D.The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
• E.$S0 for CCE needs to be configured before agent SSO for ECE will work.
• F.SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

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What is the messaging server component for 400 agent deployments?

• A.always installed on a dedicated VM
• B.collocated with other components
• C.collocated with other components and with services server
• D.collocated only with services server

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Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

• A.ECE_Default_Queue
• B.ECE_activity
• C.ECE_Inbound
• D.ECE_Email
• E.ECE_Chat

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What are three steps in an email process flow? (Choose three.)

• A.EAAS Instances sends NEW_TASK message to MR PIM.
• B.MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
• C.Rules Process executes the start and scheduled workflows.
• D.Email is pulled in by listener instance and written to the database.
• E.Email is pulled in by retriever instance and written to the database.
• F.EAAS notifies EAMS of DO_THIS_WITH_TASK.

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