Why is it convenient to tie business outcomes and the customer value proposition?

• A.To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
• B.Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
• C.Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
• D.Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.

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Which two options are valid combinations of tactic and audience you can use to create your business outcome message? (Choose two.)

• A.Tactic: Use evidence; Audience type: Uninformed.
• B.Tactic: Use evidence; Audience type: Critical.
• C.Tactic: Build a bond; Audience type: Hostile.
• D.Tactic: Acknowledge the view; Audience type: Critical.
• E.Tactic: Build a bond; Audience type: Sympathetic.

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The customer mindset across verticals is changing as they become more aware of technology solutions and their influence on the organization. Which three options are characteristics of this customer mindset? (Choose three.)

• A.Perspective towards technology services and solutions is same across industry verticals
• B.Less loyal to a specific vendor due to technology as a commodity and availability of service solutions
• C.Expect providers to sell products and contracts
• D.Expect measurable value in terms of business outcomes
• E.Have a greater understanding of the competitive market and service and solution providers

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Which benefit of the Information Technology Infrastructure Library is true?

• A.increased transparency of accountability and informed delegation of authority
• B.predicable and consistent processes
• C.value creation through monitoring, measuring, evaluation, and feedback
• D.obtain ISO 9001 compliance

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Which two examples are direct financial benefits? (Choose two.)

• A.increased operational expenditures
• B.decreased capital expenditures
• C.decreased operational expenditures
• D.decreased process efficiency
• E.increased capital expenditures

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