A company CEO meets with key customers to learn how they can be better served. After discovering that some executive team members disagree with each other, the CEO asks the program management office (PMO) to develop a program to better serve key customers based on their strategic importance to the company's long-term goals.
What should the program manager do to establish and successfully manage the program's direction?

• A.Create a program strategy to obtain the required funding from the portfolio decision team
• B.Develop and foster relationships with stakeholders to improve communication
• C.Conduct stakeholder interviews to address their concerns and expectations
• D.Identify a list of projects, and then assign them suitable project managers

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A program was previously closed and transitioned to operations. The operations manager reports there is inadequate information to perform operational activities, which has halted benefits delivery. What should the program manager do to resolve the issue?

• A.Assign a senior expert to support the operations team.
• B.Ask the operations manager to escalate this within operations.
• C.Organize the necessary training for the operations team.
• D.Escalate the operations situation to the governance board.

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You are the Project Manager on a project where $4M US will be spent on procuring telecom equipment. As negotiations begin between your company and the vendor, you are approached by the vendor's sales representative who offers you a trip to Las Vegas if you can "help" the process along by ensuring that the contract has accelerated payment terms compared to typical contracts.
What is your professional and social responsibility?

• A.Decline the trip because it is not in the best interest of the company
• B.The work you have put in on the project has been demanding and you deserve the trip
• C.Decline the trip until after the contract has been signed
• D.Decline the trip and have it offered to your manager

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You are the program manager for your organization and are planning the roles and responsibilities in your program. You would like to create a RACI chart for the program work. What does RACI mean?

• A.It is a roles and responsibilities chart that uses responsible, accountable, consult, and inform responsibilities as the chart legend.
• B.It is a roles and responsibilities chart that uses responsible, action, consult, and interest responsibilities as the chart legend.
• C.It is a roles and responsibilities chart that uses resource, action, contribute, inform responsibilities as the chart legend.
• D.It is a roles and responsibilities chart that uses responsible, accountable, contribute, and inform responsibilities as the chart legend.

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The risk manager completes risk response planning. The risk manager believes that to effectively address all eventualities, an additional action is required.
What should the program manager do next?

• A.Establish a contingency reserve.
• B.Transfer a percentage of known risks.
• C.Avoid known critical project threats.
• D.Perform a final review of project scope.

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