Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.

• A.Installed bases
• B.Registered products
• C.Contacts
• D.Service contracts

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Which feature in user interface maintenance can be used to control the values of custom fields?

• A.Personalization
• B.Code list restriction
• C.Usage of restriction rules

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Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

• A.Working calendar
• B.Operating hours
• C.Service contract
• D.Maintenance plan

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Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.

• A.Custom reports
• B.Inner join data sources
• C.Interactive dashboards
• D.Standard reports
• E.Web service message monitoring

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Which feature allows the scheduling of automatic ticket creation?

• A.Service plans
• B.Registered products
• C.Maintenance plans
• D.Realignment run

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