You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?

• A.Switch from channel direction inbound to outbound.
• B.Switch from channel type B2C to B2B.
• C.Switch from channel direction outbound to inbound.
• D.Switch from channel type B2B to B2C.

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Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.

• A.Text
• B.Warranty
• C.Maintenance plan
• D.Product
• E.Registered product

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When should you use the templates provided in the Data Workbench?

• A.When customer data needs to be loaded quickly
• B.When data volume is low
• C.When the Mass Change Account Data tool is used
• D.When there is unstructured legacy data

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What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

• A.Existing reports can be reused
• B.No security issues with mashup outside of corporate network
• C.Offline access is available
• D.Real-time data access
• E.No additional authorization concept is required

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Which tool would you use to create high data volumes in SAP Service Cloud?

• A.Data Workbench
• B.Mass data maintenance
• C.Form Templates
• D.Job Manager

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