Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

• A.Measurement and reading
• B.Territory
• C.Skills
• D.Service organization

Comment: *

Name: *

Email: *

Verification: *

You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

• A.A workflow rule has to be scheduled to trigger the determination.
• B.The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• C.The determination rules have been configured, but not activated.
• D.The question related to SLAs must be activated in project scoping.

Comment: *

Name: *

Email: *

Verification: *

Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

• A.Notification type
• B.Channel type
• C.Mashup service
• D.Channel direction
• E.Ticket type

Comment: *

Name: *

Email: *

Verification: *

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.

• A.Read-only
• B.Mandatory
• C.Query
• D.New field

Comment: *

Name: *

Email: *

Verification: *

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

• A.CTI Desktop pane
• B.Live Activity pane
• C.CTI Client Adapter
• D.CTI Client pane

Comment: *

Name: *

Email: *

Verification: *