Which item can be assigned to organizational structures, team assignments and workflow rules?

• A.Service agent
• B.Business user
• C.Employee
• D.Business role

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Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

• A.Mashup
• B.Workflow rules
• C.Code list restriction
• D.Adaptation

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Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

• A.Update
• B.Insert
• C.Upsert
• D.Delete

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How can you restrict access to Product View?

• A.Employee
• B.Sales Data of Employee
• C.Service Unit of Employee
• D.Territories

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