Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Visit
• B.Ticket
• C.Maintenance plan
• D.Contract

Comment: *

Name: *

Email: *

Verification: *

Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

• A.Accounts
• B.Employees
• C.Tickets or Service Call
• D.Products

Comment: *

Name: *

Email: *

Verification: *

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.The agent is prompted to upsell a warranty to the customer.
• B.When an agent creates a ticket with a registered product, the warranty is automatically determined.
• C.The system can be set up so that certain incident categories are not covered.
• D.Routing rules can be applied to warranties.

Comment: *

Name: *

Email: *

Verification: *

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

• A.On every save of the report
• B.Ad-hoc broadcasting
• C.On specific report creation
• D.Periodic scheduling

Comment: *

Name: *

Email: *

Verification: *

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

• A.Setup a knowledge base for service contracts
• B.Configure a service catalogue
• C.Integrate MindTouch
• D.Activate scoping item "Create Service Requests from Incoming E-Mail"

Comment: *

Name: *

Email: *

Verification: *