Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.

• A.Service Category
• B.Ticket ID
• C.Installed Base
• D.Ticket Priority
• E.Ticket Type

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Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

• A.Set the access rights to display.
• B.Set the access rights to edit.
• C.Set the write access to restricted.
• D.Set the read and write access to restricted.
• E.Set the read access to restricted.

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Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

• A.Operating hours
• B.Maintenance plan
• C.Service contract
• D.Working calendar

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Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A.Creating a ticket on the main account automatically creates tickets on the sub-accounts.
• B.You can change the status of multiple sub-tickets from the main ticket.
• C.Changing the customer in the main ticket updates the customers in the related sub-tickets.
• D.Opening the main ticket allows you to see all of the connected sub-tickets.

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What does the system automatically generate when you create a new employee in SAP Service Cloud?

• A.Workflow rule
• B.Service agent
• C.Organizational unit
• D.Business user

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